tag:blogger.com,1999:blog-151938742011-12-14T21:47:39.552-05:00Patton Associates S-M-A-R-TBriefing™Assisting you to release your full potential by enhancing your people skills and team customer service!Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.comBlogger51100tag:blogger.com,1999:blog-15193874.post-1123441109723010942008-12-28T12:01:00.000-05:002008-12-28T14:42:00.981-05:00Welcome!Gary F. PattonPeople Development Coach & Customer Care SpecialistYou'll find below some examples of my monthly Newsletter.Please contact me if you'd like to receive S-M-A-R-TBriefing regularly. Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.comtag:blogger.com,1999:blog-15193874.post-1128080511814623942005-09-29T23:30:00.000-04:002005-10-02T00:00:54.676-04:00"Boomers and Gen ‘X'" -- - Vol. 10, September 2005My S-M-A-R-TBriefing™ this month, for a break from my thoughts, takes the form of an article written in 2003 by the bestselling, advertising guru Roy H. Williams. Roy is best known as the "Wizard of Ads". His article delves into that confusing subject of the intergenerational differences between people we meet each day and why we think the way we do. Now, here's the Wizard ... "The legendary Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.com0tag:blogger.com,1999:blog-15193874.post-1126193437248004292005-08-31T11:25:00.000-04:002005-09-30T08:37:26.906-04:00The Foundations of S-M-A-R-T™ - -Vol. 10, August 2005I use the acronym S-M-A-R-T™ often in my work as a customer care specialist.It is a fairly common expression …except for my trademark. S-M-A-R-T is used in their work by such major organizations around the Gretater Toronto Area as The Town of Markham and the YMCA.In my usage, the letters of the S-M-A-R-T™ planning tool stand for: S pecific - M easurable - A cceptable - R ealistic - T Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.com0tag:blogger.com,1999:blog-15193874.post-1123437038380240162005-07-27T13:47:00.000-04:002005-09-18T16:28:39.053-04:00"1st Rate Customer Care" - Vol. 10, July 2005A Team of researchers at Texas A&M University many years ago established what they called ‘The Five Determinants of Service Quality’.Up to the present age of e-Commerce, these five determinants of what customers need to remain loyal to any organization continue to prove true in survey after survey.When you consistently practise the Five Determinants of Service Quality, you and your organization Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.com0tag:blogger.com,1999:blog-15193874.post-1123445165564707542005-06-28T15:56:00.000-04:002005-09-18T16:29:07.456-04:00"Pushing Too Hard" - Vol. 10, June 2005A long time ago, an Emperor told a subject that he would give him all the land area he could cover riding his horse. The man quickly jumped onto his horse and rode as fast as possible to cover as much of the Emperor’s land as he could. He road without stopping, whipping the horse to go faster and faster. When he and the horse became hungry and tired, he still did not stop. He wanted to cover as Garyhttp://www.blogger.com/profile/02257498105097735091noreply@blogger.com0